Refund Eligibility
We offer refunds or exchanges only for physical items purchased directly from our website. Online courses and digital goods are non-refundable.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process for Physical Items
If you need to return a physical item for a refund or exchange, please contact us at info@sarahthuo.com within 7 days of receiving your purchase. Provide your order details and reason for the return. We will provide you with instructions on how to return the item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days. If you are exchanging the item, we will ship the replacement product to you.
Non-refundable Items
Please note that the following items are non-refundable:
- Online courses
- Digital goods
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@sarahthuo.com
Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting to this page.